If you are not completely satisfied with your purchase we offer you a 30 day return service. (Earrings are excluded from returns or exchanges for hygiene reasons). However all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging. Postage is at your own cost and we advise a recorded service.
Please contact our customer service before you return your products. They will be glad to further assist you.
We are able to process your returns and exchanges only when the order is returned to us in saleable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.
Open your shipping package with great care to keep it in good condition if you need to make a return.
To return your order, call 02081237673 (local rates apply) or e-mail us at firstname.lastname@example.org.
After calling or emailing your return request, our customer service will register your return. You will receive an e-mail within 5 working days. This e-mail contains the return address and a unique ticketnumber to return your order.
As soon as your return order has been accepted we will refund your money within 14 days.
The way your refund is processed depends on your original payment method.
Your Statutory Guarantee
A statutory guarantee means that the article purchased must fulfil the function that can reasonably be expected of it. There is no statutory deadline associated with this guarantee because what you as a consumer can expect is different for each item.
Right of Revocation
Concerning the delivery of products:
1. The consumer has the option further to the purchase of products to dissolve the agreement within a period of 14 days without having to state the reasons. This reconsideration period will commence on the day following the day upon which the product is received by the consumer or by a representative as appointed by the consumer and made known to the entrepreneur in advance.
2. The consumer will handle the product and the packaging with due care during the reconsideration period. The consumer will only remove the packaging or use the product insofar as necessary in order to assess whether he/she wishes to keep the product. If the consumer wishes to exercise the right of revocation, then he/she will return the product to the entrepreneur with all of the accessories and – if reasonably possible – in its original state and packaging, such in accordance with the reasonable and clear instructions as provided by the entrepreneur.
Concerning the provision of services:
3. The consumer has the option further to the provision of services to dissolve the agreement within a period of 14 days, starting on the day upon which the agreement is concluded, without having to state the reasons.
4. Upon exercising the right of revocation, the consumer will observe the reasonable and clear instructions as provided by the entrepreneur to that end at the time of the offer and/or not later than upon delivery.